Returns & Refunds

Yes, within 24 hours of placing your order. Just email us at support@halonia.com and orders cancelled in time receive a full refund, including shipping. After 24 hours, we may have already started making your piece, so changes may no longer be possible.

Because our pieces are handmade and often made to order, we do not accept returns for a change of mind, including choosing the wrong size, color, or design. Custom and personalized pieces made correctly are also not returnable. Small natural variations in handmade pieces are not considered defects.

Please contact us within 7 days of delivery with your order number and clear photos or a short video of the item, the issue, and the packaging. We will offer a replacement, a refund, or a partial refund if you prefer to keep an item with a minor issue. In most cases, you will not need to send the item back.

If your package is well past the expected delivery time or appears to be lost, please contact us. Once the carrier confirms it is lost, you can choose a replacement or a full refund, including shipping.

Digital patterns are generally non-refundable once the file is available to download, including accidental purchases. If you cannot download or open your file, contact us and we will fix it or resend it. If we cannot solve a technical issue, we will issue a refund.

Approved refunds go back to your original payment method within 5 business days. Your bank or PayPal may need a few extra days to show the funds. Customs duties, import taxes, and extra shipping costs from an incorrect address are not refundable.