FAQs

Shipping fees depend on your delivery address and the number of items in your cart. You will see the exact fee at checkout after entering your address. The total updates automatically.

We ship worldwide. Typical timelines: Production 2–5 business days for made-to-order items, then Delivery 2–5 business days within the U.S. or 7–15 business days for international. Timelines may vary slightly during holidays or peak seasons.

One order ships to one address. Please place separate orders if you need items delivered to different addresses.

We can ship to PO Boxes and most APO/FPO addresses. Delivery to these addresses may take longer than standard estimates.

At this time we offer standard shipping. If faster options are available for your location they will appear at checkout.

Promo codes must be entered at checkout and cannot be added to an order that has already been placed.

Add items to cart, proceed to checkout, and enter your code in the discount field. If valid, the discount applies immediately.

Unless stated otherwise, only one promotion code can be applied per order.

We do not currently accept phone orders. Please order on our website.

We accept Visa, Mastercard, Discover, American Express, and PayPal only.

ou will receive a shipping email with a tracking number and a link to follow your package. If your order includes multiple items you may receive multiple packages with separate tracking numbers.

Tracking can take 1–3 business days to update after shipment. If there is still no update after 5 business days, contact haloniastore@gmail.com and we will check with the carrier.

• Check around the delivery area and with neighbors or family.

• Review your shipping email for the latest scan.

• Contact the local carrier using the tracking link.

• If you still cannot locate the package, email haloniastore@gmail.com and we will help investigate.

Because items are made to order, production may start soon after purchase. We cannot guarantee edits or cancellations once production has begun. If you need changes, email haloniastore@gmail.com as soon as possible with your order number.

If an order is still eligible for cancellation, no fee applies. After production starts, cancellation is no longer available.

We do not offer exchanges for size, color, or change of mind because each item is custom printed. If your item arrives damaged, misprinted, or defective, contact us within 30 days of delivery with photos and your order number. We will provide a replacement or refund.

We accept major credit and debit cards. In some regions PayPal or additional local methods may be available at checkout.

Your payment is authorized and captured at checkout so we can begin production.

For security reasons banks do not share specific decline details with us. Please try a different card or contact your bank. If the issue persists, email haloniastore@gmail.com for assistance.

Once we confirm eligibility we process your request promptly.

• Replacement: a new tracking number is usually issued within 2–5 business days.

• Refund: funds typically appear within 3–5 business days depending on your bank or card issuer.

We use industry-standard security and encrypted connections during checkout and payment processing. For details, please see our Privacy Policy.

We work with trusted print partners. Each item is inspected for print quality and packaging before shipment. Minor variations in color or placement are normal for print-on-demand production.

• Check your order confirmation for details.

• Ask family or friends who may have used your device or card.

• Contact your bank for clarification.

• If you still suspect an issue, email haloniastore@gmail.com for prompt assistance.