Once your order has been shipped, we’ll send you an email with your tracking information so you can follow your package along the way.
You can also check your shipment status anytime by entering your order number and the email address used at checkout below.
Can’t find your order number?
Check your order confirmation email, or contact us at support@halonia.com and we’ll be happy to help.
Just received your shipping confirmation? Tracking information may take 3 to 5 business days to update, so don’t worry if you don’t see any movement right away.
Tracking FAQ
When will my tracking information become available?
Tracking information will be available once your order has been shipped. You’ll receive an email with your tracking details as soon as your package is on its way.
Where can I find my order number?
You can find your order number in the confirmation email you received after placing your order. If you can’t find it, contact Halonia and we’ll help you locate your order.
Why hasn’t my tracking information updated?
Tracking updates are provided by the shipping carrier and may sometimes take a little time to appear. If your tracking hasn’t changed for an unusually long period, feel free to contact us and we’ll help check the shipment with you.
What should I do if my package is delayed or appears to be lost?
If your package has gone significantly beyond the expected delivery time or the tracking has stopped updating for an extended period, please contact Halonia.
We’ll help check the shipment with the carrier. If the package is confirmed lost, we can arrange a replacement or refund depending on the situation and your preference.