Privacy policy

Last updated: September 24, 2026

At Halonia, we respect your privacy and want you to feel comfortable when shopping with us. This Privacy Policy explains what information we collect, why we use it, and the choices available to you.

Information We Collect

When you place an order, contact us, subscribe to our emails, or use certain features of our website, we may collect:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase details
• Custom request details, such as names or colors for a personalized piece
• Messages, photos, or information you choose to send us by email, WhatsApp, or social media
• Technical information about how you use our website, such as device type, browser, and pages visited

We only collect information that is reasonably necessary to run our store, process orders, provide customer and pattern support, and improve your experience.

Payment Information

All payments are processed securely through PayPal. You can pay with your PayPal account or with a credit or debit card through PayPal.

Halonia never sees or stores your full credit or debit card information. PayPal processes your payment information according to its own privacy and security policies.

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide your digital pattern downloads
• Make, prepare, and ship your handmade pieces
• Send you order updates, preview photos, and tracking information
• Respond to your messages and provide customer and pattern support
• Prepare patterns in another language when you request it
• Prevent fraud and keep our website secure
• Improve our website and customer experience
• Measure website and advertising performance
• Send marketing emails when you have chosen to receive them

Cookies and Similar Technologies

Halonia uses cookies and similar technologies to help our website work properly. They support shopping cart and checkout features, remember certain preferences, help us understand how visitors use our website, and measure the performance of our marketing.

You can manage or block cookies through your browser settings or our cookie banner where available. Some parts of the website, such as the cart and checkout, may not work properly without them.

Advertising and Analytics

Halonia may use tools from Meta (Facebook and Instagram) and Google for advertising, analytics, and campaign measurement. These services may receive limited technical or usage information through cookies, pixels, or similar technologies, according to their own privacy practices.

Halonia does not sell your personal information for money.

Marketing Emails

You can choose to subscribe to Halonia emails for updates about new patterns, Free Collection releases, handmade products, special offers, and other news. Marketing emails are always optional.

You can unsubscribe at any time using the link in any marketing email. Unsubscribing will not stop important emails about your purchases, pattern downloads, or shipping.

Sharing Information With Service Providers

We share limited information with trusted service providers only when needed to run our business. These include:

• Our ecommerce platform (Shopify)
• Our payment processor (PayPal)
• Our production and fulfillment partners, who make and ship your handmade pieces
• Shipping carriers, such as DHL and UPS
• Email, analytics, and advertising services

We only share the information each provider needs to do its job. For example, our fulfillment partners receive your name, shipping address, and order details so they can prepare and deliver your order.

International Data Transfers

Halonia works with service providers in different countries. Your information may be processed or stored outside the country where you live, including in the United States and Vietnam. We take reasonable steps to make sure your information is handled securely wherever it is processed.

Data Retention

We keep order and customer information for as long as reasonably necessary to provide our services, keep business records, resolve disputes, prevent fraud, and meet legal or tax obligations.

Your Privacy Choices

Depending on where you live, you may have rights over your personal information, including the right to access, correct, or delete it, or to object to certain uses.

To make a privacy-related request, please contact us at support@halonia.com. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security

Halonia takes reasonable steps to protect your information. However, no online service or method of electronic storage can guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, or privacy practices change. The most current version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

support@halonia.com